You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team as soon as possible with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving and inspecting your returned item, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable for returns that are not the result of our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid. Gift purchases will be refunded to the original payment method used for the order.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional time to process the refund. If you still have not received your refund, please contact your bank or credit card company, as they may be holding the funds pending finalization.
If after contacting your financial institution you still have not received your refund, please contact us with details of your original purchase and refund request. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation before contacting us again about the same refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 2362 Acushnet Avenue, New Bedford, MA
E-Mail: [email protected]
Phone: +1 817 012 3839
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
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